E5 Group - The Data Centre Solutions Company

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Our internal service capabilities combined with the local service resources of our partners and suppliers provides for a multi level emergency service delivery that is unmatched in the mission critical industry. The technicians responsible for emergency services are the most professional in the standby power industry. They are responsible for both large and small mission critical installations and are factory trained on each piece of equipment that they service.

By working in conjunction with our manufacturers to support our product applications, E5 provides you the assurance of immediate 24x7 operational and emergency assistance. We have a complete line of emergency service plans and coverage for all critical facility equipment under a single agreement.

Our Emergency Services support is offered exclusively with our Products and Solutions and includes:

  • Centralized Call Management on a 24-hr. per day, seven-day-per-week, 365 days-per-year basis (24/7 x 365)
  • Emergency Remedial Service for all components comprising the electrical and mechanical critical paths
  • Guaranteed response times with guaranteed repair
  • Global internal and external resources available for assistance in problem resolution
  • Built in automatic escalation procedures
  • Crisis management facilities
  • Extensive incident reporting
  • Disaster recovery assistance